Help
Is there a subscription?+
No. Every template is a one-time purchase and yours forever.
How do I get my template?+
Right after payment your order page shows the download buttons, and we email you the same link. Each template comes as .xlsx files in English, Japanese, Chinese and Vietnamese.
What do I need to use it?+
Microsoft Excel (Microsoft 365 or 2016+), or a free Google account: in Google Sheets choose File → Import → Upload, or upload the file to Google Drive and open it with Google Sheets.
I paid but nothing happened.+
Bank transfers are usually confirmed within minutes. If it takes longer, email us with your order code.
Can I get a refund?+
Because files are delivered instantly, sales are final. If something doesn't work, contact us and we'll fix it or refund you.
Still need help? Email us at support@lilysimplestudio.com.